About the Role We are seeking a proactive and organized Shipping Lead for a full-time position overseeing our shipping and receiving operations at the Hologram shop. This role is ideal for a self-driven leader who excels in logistics management, team coordination, and has a keen eye for detail, quality control, and process efficiency. The Shipping Lead is responsible for performing regular shipping activities such as processing orders, inspecting products for quality assurance, printing labels, packaging, and staging orders for shipment. In addition to these routine tasks, the Shipping Lead handles additional responsibilities, such as supervising a part-time shipping team, responding to customer inquiries regarding orders, and upholding shipping procedures. The position requires a strong focus on organization, attention to detail, and the ability to work well with others. The Shipping Lead role offers a balanced mix of office responsibilities and hands-on tasks. Key Responsibilities - Processing orders and preparing corresponding daily shipments. - Inspecting product to confirm quality-control standards. - Printing shipping labels. - Packaging products. - Boxing assembled pedals into shipping boxes. - Routine Shipping prep- building packaging & shipping boxes, pairing correct material together, stocking supplies. - Assembling merchandise orders (t-shirts, pins, etc.). - Logging shipment data. - Staging and handing off packages to couriers. - Regular end-of-day shop reset and cleaning. Shipping Operations: - Direct the shipping department to ensure efficient and timely processing of all outbound shipments. - Set daily shipping goals and communicate responsibilities to the shipping team. - Monitor shipping schedules and ensure adherence to timelines, accounting for factors such as in-stock items, pre-order lead times, and potential disruptions. - Coordinate with couriers and customers to ensure accurate and timely delivery of products. Customer Service & Online Support: - Serve as the first point of contact for customer shipping inquiries through email support, providing timely guidance and resolving issues related to issues as needed. - Assist customers with shipping-related concerns, such as tracking orders, adjusting delivery times, or resolving lost shipments, while maintaining a high level of professionalism. - Proactively communicate with customers on shipping statuses, providing clear and concise updates that reflect our policies. - Handle complex or escalated shipping issues, ensuring a positive customer experience throughout. - Prepare and send documentation for customer orders. Team Leadership and Development: - Develop and communicate work schedules for the shipping team and act as the primary point of contact for team members’ schedule changes and attendance. - Conduct regular training sessions for new and existing shipping team members on procedures, safety protocols, and equipment operation. - Identify workflow inefficiencies and collaborate with management to implement effective solutions. Purchase material needed for weekly shipping tasks. - Write weekly performance reports evaluating department successes, challenges, and opportunities for improvement. Compliance & Safety: - Ensure adherence to all safety and company policies across shipping activities to maintain a safe and compliant work environment for the entire team. - Monitor equipment and flag any items in need of repair or replacement to prevent workplace hazards.