WHERE CAN I FIND A MICROCOSM IN CANADA?
Hologram Electronics is not supplying dealers in Canada with Microcosm at this time. For the foreseeable future, the only way to get a Microcosm in Canada is to order directly through our web store.
HOW MUCH DOES IT COST TO HAVE A MICROCOSM DELIVERED TO CANADA?
Our web store automatically calculates all necessary import duties/taxes required for a package to clear customs in Canada. Dealers often transfer these costs onto the buyer, so the final price ends up being comparable.
We collect a $40 USD shipping fee for all Canadian orders. We ship via DHL Express, and orders typically arrive in 3-5 days once shipped.
WHAT IF SOMETHING HAPPENS TO MY PACKAGE OR PEDAL?
If there are any complications that arise in the process of shipping, be it a damaged/lost package, Hologram Electronics support will take care of it. If VAT charges were collected at checkout, you will not be responsible for paying any additional charges at customs.
All of our pedals come with a 1-year factory warranty that covers manufacturing defects. In the event a warranty claim needs to be filed and a Microcosm needs repair/inspection, we cover all the costs of shipping, both to and from our shop. To learn more about our warranty policy, visit our support page.
If you have any additional questions or concerns, please feel free to contact us at firstname.lastname@example.org